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How do I reserve a room online?
It's quick and easy. First, search for your desired hotel from our Book Here area on the home page. You will be prompted to enter your dates of travel, after which you will see a list of room types and rates to choose from. Your reservation can be completed in a few simple steps.
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If I change a reservation, will I still get the same rate?
The personal and credit card information used to reserve a room can be modified with no change in room rate. However, if you wish to change any other aspect of your reservation - such as dates or room features - you must cancel your previous reservation, then make a new reservation that meets your new criteria. Therefore, the original room rate you were quoted is not guaranteed since the new room rate depends on what is available on the date that you rebook.
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How do I cancel a reservation?
Go to Quick Booking put the reservation details and click go, then click More Options, then select Cancel Reservation you will be asked for your confirmation number please provide the number and the reservation will be cancelled. Another solution is to send an email.
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Will my credit card be charged if I forget to cancel my reservation and don't stay in the room I reserved?
Yes. Reservations are automatically guaranteed to your credit card. To avoid being charged, reservations must be cancelled in accordance with the cancellation policy outlined by the particular hotel.
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What is a guaranteed reservation?
If your reservation is guaranteed, it means that you have provided credit card information or other form of payment at the time you made your reservation and that the hotel will hold your room until check-out time the day following your scheduled arrival. In the event you do not check-in, the hotel will charge your credit card per the rules of the rate you reserved.
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How long do you retain my reservations information?
For your convenience, if it is the first visit we retain your reservations information for a year as from the second visit you become a registered guest and we retain it for more than 30 months.
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How can I find out if my company or organization has a corporate rate with Jaz Hotels & Resorts?
To find out if your company has an account with us, contact your company's travel services or human resources. In some cases, companies arrange a special corporate rate with a particular hotel. Therefore, you may need to call the hotel directly to make reservations.
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Can I reserve more than one room at a time?
Yes. You can reserve up to 3 rooms at once, that need not be the same room type.
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Can I book special room preferences - such as connecting rooms or early check in - online?
Yes. You can ask for connecting rooms, early check in and other special requests when booking your reservation online. The hotel will do its best to meet your requests, but requests cannot be guaranteed until check in. Any requests will be honored based upon availability at the time of your stay.
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How can I find contact information for individual hotels?
The address, phone and fax numbers are listed at the top of each Hotel Overview page. If a hotel has direct e-mail access, you will find that address there as well.
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